Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern your use of the website at thetreeamigoslandscapingandgardening.netlify.app and your engagement with the services provided by:

By accessing this website or using our services, you agree to these Terms. If you do not agree, please do not use the website or engage our services.

We may update these Terms from time to time. The version in force at the time you place an order or engage our services will apply to that engagement.

2. Website Use

2.1 Permitted Use

You may use this website for lawful personal and commercial purposes — to learn about our services, read articles, and contact us. You must not:

• Use the website in any way that violates applicable UK laws or regulations
• Transmit any unsolicited or unauthorised advertising or spam
• Attempt to gain unauthorised access to any part of our website or its underlying systems
• Upload or transmit any viruses, malicious code, or harmful material
• Scrape, harvest, or systematically extract data from this website without our written consent
• Use the website to impersonate any person or entity

2.2 Availability

We aim to keep the website available at all times but cannot guarantee uninterrupted access. We reserve the right to suspend, withdraw, or modify the website at any time without notice for operational or maintenance reasons.

2.3 External Links

Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over those sites and accept no responsibility for their content, privacy practices, or availability.

2.4 Accuracy of Content

We make every effort to ensure the content on our website is accurate and up to date. However, information about services, pricing, and availability is subject to change. Always confirm current details with us directly before making any decision.

3. Our Services

The Tree Amigos Landscaping & Gardening Ltd provides professional hardscaping and landscaping services across all 32 London boroughs, including but not limited to:

• Porcelain patio and paving installation
• Composite and timber decking
• Fencing installation (slatted, cedar, and other styles)
• Garden structures (pergolas, garden offices, retaining walls)
• General garden makeovers and landscaping

All services are subject to a site survey and written agreement before work commences. We reserve the right to decline any project at our discretion.

3.1 Free Consultation

We offer a free on-site consultation to all prospective clients. The consultation is without obligation and does not constitute a contract. No charges apply if you decide not to proceed after a consultation.

3.2 Subcontractors

We may engage trusted, vetted subcontractors to assist with or carry out certain elements of your project. We remain responsible for the quality of all work carried out on your project.

4. Quotes & Estimates

4.1 Written Quotes

All quotes are provided in writing and include an itemised breakdown of materials and labour. A written quote is valid for 30 days from the date of issue, unless otherwise stated. After this period, material costs may have changed and the quote will need to be reissued.

4.2 Variations

If, during the course of a project, unforeseen circumstances require additional work or materials (for example, discovering unsuitable ground conditions or drainage issues), we will notify you immediately and provide a written variation quote before proceeding. No additional charges will be applied without your written approval.

4.3 What is Included

Each quote will clearly state what is and is not included. Unless expressly stated, quotes do not include:

• Planning permission or building regulations applications (where required)
• Costs arising from unforeseen ground conditions (e.g., buried concrete, tree roots)
• Skip hire, unless stated
• Utility diversion or protection works

5. Payment Terms

5.1 Deposit

A deposit is required to secure your project start date and to cover the cost of materials ordered on your behalf. The deposit amount will be stated in your written quote. The deposit is non-refundable if you cancel less than 14 days before the agreed start date, except where we are at fault or the project is cancelled by us (see Section 6).

5.2 Stage Payments

For larger projects, stage payments may be agreed in writing prior to commencement. All stage payment milestones will be clearly defined in the project agreement.

5.3 Final Payment

The outstanding balance is due upon completion of the project, following the final walkthrough. Payment is due within 7 days of completion unless otherwise agreed in writing.

5.4 Accepted Payment Methods

We accept bank transfer (BACS), cash, and any other payment methods stated on your invoice. We reserve the right to charge interest on overdue payments at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998 (8% above the Bank of England base rate) for any invoices unpaid beyond the due date.

5.5 Disputes

If you dispute any element of an invoice, please raise it with us in writing within 7 days of receipt. Undisputed portions of the invoice remain payable on the original due date.

6. Cancellation & Rescheduling

6.1 Your Right to Cancel

If you are a consumer (individual, not acting in a business capacity), you have a statutory right to cancel a service contract within 14 days of entering into it under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right, contact us in writing (email is acceptable) within 14 days. If work has already commenced at your request within the cancellation period, you may be charged for the proportion of services completed.

6.2 Cancellation After 14 Days

If you cancel a confirmed booking more than 14 days after contract formation but less than 14 days before the start date, we reserve the right to retain the deposit to cover costs already incurred (materials ordered, time allocated, etc.).

6.3 Rescheduling

We will make reasonable efforts to accommodate rescheduling requests. Please give us as much notice as possible. Rescheduling with less than 7 days' notice may result in a rescheduling fee to cover labour allocation costs.

6.4 Cancellation by Us

In the rare event that we need to cancel or significantly reschedule a project, we will give you as much notice as possible and offer either a full refund of any deposit paid or an alternative start date at your choice.

6.5 Weather & Force Majeure

Landscaping work is subject to weather conditions. If severe weather makes it unsafe or impractical to continue work, we will reschedule at no additional charge. We are not liable for delays caused by events beyond our reasonable control (force majeure), including extreme weather, material shortages, or utility strikes.

7. Liability

7.1 Our Liability to You

We carry appropriate public liability insurance. In the event that we cause damage to your property through negligence, we will work with you and our insurer to resolve the matter promptly.

7.2 Limitations

Subject to Clause 7.3, our total liability to you arising from or in connection with any project shall not exceed the total value of the contract for that project.

We are not liable for:

• Loss of use of your property, garden, or outdoor space during project works
• Indirect, consequential, or economic losses (such as loss of business or rental income)
• Damage caused by pre-existing defects or conditions not disclosed to us before work commenced
• Damage resulting from your failure to follow any maintenance or care instructions we provide
• Natural weathering, settling, or movement of materials over time that is within expected tolerances

7.3 Nothing in These Terms

7.4 Website Disclaimer

The information on our website is provided for general informational purposes only. While we take care to ensure accuracy, we make no warranties as to its completeness or fitness for a particular purpose. Use of the website is at your own risk.

8. Intellectual Property

All content on this website — including text, photographs, videos, logos, graphics, and design — is owned by or licensed to The Tree Amigos Landscaping & Gardening Ltd and is protected by copyright and other intellectual property laws.

You may view, print, or download content for your personal, non-commercial use only. You must not:

• Reproduce, republish, or distribute any content without our prior written permission
• Remove any copyright or attribution notices from any content
• Use our name, logo, or brand assets without our written consent

Project photographs taken on your property during or after works may be used by us for marketing purposes (portfolio, social media, website). If you do not wish your project to be photographed for marketing use, please inform us before works commence.

9. Your Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights under UK law, including:

• Consumer Rights Act 2015 — Services must be carried out with reasonable care and skill, in a reasonable time, and at a reasonable price (if not pre-agreed)
• Consumer Contracts Regulations 2013 — Your right to a 14-day cooling-off period for distance and off-premises contracts
• Consumer Protection from Unfair Trading Regulations 2008 — Protection against misleading or aggressive commercial practices

For information about your consumer rights, visit the Citizens Advice website.

10. Complaints

We take great pride in our work and aim for 100% customer satisfaction. If you are unhappy with any aspect of our service, we encourage you to:

1. Contact us directly — raise your concern with Billy or a member of our team. We will aim to respond within 3 working days and resolve the issue within 14 working days
2. Put it in writing — if the matter is not resolved to your satisfaction, send a formal written complaint to our email address
3. Alternative Dispute Resolution (ADR) — if we are unable to resolve your complaint, you may wish to use an ADR scheme. We will provide details of an appropriate scheme upon request

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer to bring proceedings in the courts of your country of residence if different.

12. Contact Us

If you have any questions about these Terms, please contact us: